How do I get in touch with you?
You can contact us here by filling this form or simply write to us at hello@ruandchai.com 

I have placed an order but haven't received an email confirmation. How should I confirm ?
An order confirmation email is sent after every order is placed. If you don't see the email in your inbox, please check the "Promotions" or "spam" folders in your email.

I have just ordered online, when will I receive my order?
We ideally dispatch orders in 3-5 days. The time taken for delivery after dispatch will vary based on the location. We also send out an email to you after we ship your product, so you can track the order via a link.

I received a damaged product. What should I do?
Don't worry! If any damage has occurred to the product during shipment, send us an email along with a photo to hello@ruandchai.com . Upon confirmation, we can replace it if brought to our notice within 72 hours from the date of being delivered. We will send the replacement asap. :)

I need a product to be delivered on urgent basis. Is urgent delivery possible ?
We don't have an option for urgent delivery. But you can write to us via this form or email at hello@ruandchai.com and we can see if we can help with the speedy delivery.

Can I pick up an order from your location?
Sorry, we do not offer pick-up facility for orders since we do not have a brick-and-mortar store.

Delivery was attempted but I was unavailable, what now?
Delivery people usually attempt the delivery twice. Please make sure someone is available to pick the items. If you miss the delivery twice then it would be returned to us. We then would need to re-ship it to you after receiving payment for additional delivery charges.

What are the delivery charges?
Delivery charges depend on the total weight and volume of the product ordered. You will be charged accordingly at the checkout.

Why isn't shipping free?
Well the delivery guy needs to be paid, no? :)
If we are buying anything online where it says 'free shipping', it is always a hidden cost in price of the product we are buying.

How do I track my shipment?
After we ship your order, we will send you a mail with the tracking details. You can follow the guidelines given in the mail to track your order.

Do you ship internationally?
We have an international store you can order from: https://ruandchai.redbubble.com

We are figuring out an option for few of the products that aren't available on our international store. We will soon update on the same. Till then, you can always send stuff to your India home and collect it when you are in India or get it internationally if a friend is coming over.

Can I change delivery address of the item I ordered?
If we are yet to ship your order, we can change the delivery address. Write to us using this form or email us at hello@ruandchai.com as soon as you can. If order is shipped already, we wont be able to change the address. In such cases, the shipment will return to us. We then would need to re-ship it to you after receiving payment for re-shipping charges.

Will I get a full refund upon cancelling the order?
You can cancel your order if we haven't shipped your order yet, in which case, we will credit a full refund. The order cannot be canceled once it has already been shipped.



I want to get a commissioned painting done, how should I proceed ?
Thanks for your interest. Sorry, currently we aren't accepting commissioned painting orders.